Pon's Thai Cuisine

Erika C. 3 months ago

I never leave negative reviews, but this experience was unacceptable. I've never gotten food from here before. I arrived at 5:00 p.m. when it opened, to place and pay for a simple takeout order—rice and soup. I asked the one person working, how long it would be, and she turned away (should have been a red flag). After waiting 1 hour and 45 minutes, attempting unsuccessfully, several times, to get the lady's attention as she was deliberately ignoring customers coming to the ordering window. At that point, I walked into the kitchen, asked to cancel my order since I wasn't willing to wait what I could anticipate, four or more hours, she told me she couldn't cancel the order, so I left without any food and without a refund. Another customer who had been waiting an hour+, also left, upon hearing this. I understand that restaurants can get busy, and I'm glad to be patient when there's communication and reasonable expectations. However, waiting two hours+ for an order with no estimated completion time and no option to cancel or receive a refund, is simply not acceptable. I hope the restaurant improves both its order management and customer service.

gina x 3 months ago

Food was always great when I went. Moved away from the area and I still crave it! A little bit of a wait, depending on when you’re ordering. So order ahead and add 10mins, so you know your food will be ready.

Robert Sprankle 5 months ago

I paid $110 to stand in a convenience store for an hour and get nothing. They took my money, but not my order--twice, in the same day. I ate here twice before and it was great, no issues, I thought i had found a new go-to. Then I placed a large online order and my name never showed up in their system. I gave them the benefit of the doubt and ordered all three meals again, only to have the same thing happen, and be brushed off with "if you didn't order, I didn't cook."

Nina Herron 6 months ago

I’ve seen a lot of reviews mentioning the wait time, and I think it’s important to set the right expectations. This is not fast food….it’s a small kitchen, and everything is made fresh to order, often by just one or two people. If you’re expecting quick, in-and-out service, this may not be the place for you. That said, the food is absolutely worth the wait!! I came in with my mom and brother, and we ordered 3 appetizers (Chicken Satay, Crab Cheese Rolls, Hot & Sour Shrimp Soup), 3 entrées (Larb - Pork, Sesame Chicken & Pad Thai), Dessert we had coconut sticky rice with mango and Thai tea. Everything came out hot, fresh, and incredibly flavorful with large portions. My mom is Thai, and I grew up in a large Thai family, so I don’t say this lightly, this is truly authentic Thai food. It honestly reminded me of homecooked meals. If you come in with a little patience and the right mindset, you’ll have a great experience. The quality of the food easily earns five stars.

Jeanne Johnson a year ago

This place is in the gas station. That’s why I only gave the atmosphere three stars but the food is so delicious and the lady behind the counter was so kind. I will definitely be stopping here again and again. Definitely gonna become one of those places I pick up dinner on my way home. Two entrées and an order of eggrolls was around $40 with tip :)